Step Two : Develop + Deliver

Looking at the available research and talking with experts, we identified ten characteristics that were common to effective youth employment programs.

We have grouped these characteristics into four phases; when developing and delivering your program, think of the phases and think of whether each of the associated characteristics supports your program logic. If they do, think about how they might be included to maximise effectiveness.

Phase one: Guidance and exploration

Your program should include:

  • A way of recognising a young person’s strengths and aspirations;
  • a way of identifying personal goals; employment specifically and life goals if relevant;
  • a way of identifying, and responding to, the range of issues that may be affecting the young person; and
  • a way of developing trusted relationships.


Phase two: Work preparation

Your program should include:

  • Program activities that develop personal-skills (relevant to the young person and employer), including resilience and confidence
  • Program activities (that might include training) that develop job readiness skills that meet employer/job needs
  • The provision of high quality, relevant information that supports the search for employment


Phase three: Workplace opportunities and networks

  • A way of extending a young person’s network of contacts and connecting them with employers
  • Practical experience of the world of work (e.g. work experience)

Phase four: Post-program support (including once in work)

  • Active support to the participant for the amount of time that is required to meet the young person’s goals

Resources for Step Two

The tools below should help development and delivery of program activities


Day-to-day checklist of everything that needs to happen over the course of the program.


Goal planning that identifies a young person’s employment and personal goals.

Ten characteristics in a nutshell

Download Toolkit